In a medical emergency, call 911 or go directly to the nearest hospital emergency room.
Kaiser Permanente's Sunnyside hospital in Clackamas and Westside hospital in Hillsboro offer emergency services that can help you or a loved one with a medical emergency. We are available when you have a medical emergency, whether or not you have Kaiser Permanente health insurance.
Emergency care is currently available 24 hours a day, seven days a week (including holidays) at these hospitals:
Kaiser Permanente Sunnyside Medical Center
10180 SE Sunnyside Road
Clackamas, OR 97015
Kaiser Permanente Westside Medical Center
2875 NW Stucki Avenue
Hillsboro, OR 97214
OHSU Doernbecher Children’s Hospital
(For children 17 and younger)
3181 SW Sam Jackson Park Road
Portland, OR 97201
890 Oak St. SE
Salem, OR 97301
Legacy Salmon Creek
2211 NE 139th St.
Vancouver, WA 98686
St. John Medical Center
1615 Delaware St.
Longview, WA 98632
If you need emergency psychiatric services, call 503-331-6425 or 1-866-453-3932 (toll free).
If you are a Kaiser Permanente member*
See your Evidence of Coverage (EOC) or Membership Agreement for a complete definition of a medical emergency.
Advice by phone for Kaiser Permanente members*
If you’d like help deciding what type of care to seek, call the medical advice nurse at your medical office during office hours or call Membership Services for nurse advice. In Portland, call 503-813-2000. For other areas, call 1-800-813-2000. For TTY, call 1-800-735-2900. For language interpretation services, call 1-800-324-8010. Select option 4 for medical advice.
When hospitalization isn’t needed
Kaiser Permanente emergency departments have nurse care coordinators to help when you need to return home safely or find another place for your needs, such as a skilled nursing facility or adult day care.
Care outside participating or select facilities
If you are a Kaiser Permanente member* and are not treated by a participating or select hospital, you or someone on your behalf must contact us once your condition is stable. Any care you get after you are stable (post-stabilization care) may not be covered, unless we approve it first.
In an emergency, a non-participating doctor may admit you to a non-participating hospital. In this case, you must notify us as soon as you reasonably can, or someone else can notify us for you. If you don’t, your hospital stay may not be fully covered. (This does not apply to Medicare members.) We may move you to a participating or select hospital when you are medically stable.
Care for non–Kaiser Permanente members
Kaiser Permanente emergency departments are open to everyone in the community. Under certain circumstances, patients requiring hospitalization may be transported to another hospital after they are medically screened and stabilized.
*References to “Kaiser Permanente members” or “members” include individuals covered under either a Kaiser Permanente health plan or an employer self-funded coverage plan administered through Kaiser Permanente.