In a medical emergency, call 911 or go directly to the nearest hospital emergency room.
Kaiser Permanente's existing Sunnyside hospital in Clackamas offers emergency services that can help you or a loved one with a medical emergency. We are available when you have a medical emergency, whether or not you have Kaiser Permanente health insurance.
Starting at 7 a.m. on Tuesday, Aug. 6, 2013, emergency services will begin at our new Westside hospital in Hillsboro's Tanasbourne area.
Emergency care is currently available 24 hours a day, seven days a week (including holidays) at these hospitals:
Kaiser Permanente Sunnyside Medical Center
10180 SE Sunnyside Road
Clackamas, OR 97015
OHSU Doernbecher Children’s Hospital
(For children 17 and younger)
3181 SW Sam Jackson Park Road
Portland, OR 97201
Providence St. Vincent Medical Center
9205 SW Barnes Road
Portland, OR 97225
890 Oak St. SE
Salem, OR 97301
Southwest Washington Medical Center*
(through Sept. 30, 2013; after Oct. 1, 2013 emergency services will be at Legacy Salmon Creek Medical Center)
400 NE Mother Joseph Place
Vancouver, WA 98664
360-514-2064 or 503-972-3000
St. John Medical Center
1615 Delaware St.
Longview, WA 98632
* The Southwest Washington Medical Center (Memorial Campus) urgent care facility at 3212 Main St., Vancouver, is not part of the agreement between Southwest Washington Medical Center and Kaiser Permanente. You will be financially responsible for care you receive at that location.
If you need emergency psychiatric services, call 503-331-6425 or 1-866-453-3932 (toll free).
If you are a Kaiser Permanente member*
See your Evidence of Coverage (EOC) or Membership Agreement for a complete definition of a medical emergency.
Advice by phone for Kaiser Permanente members*
If you’d like help deciding what type of care to seek, call the medical advice nurse at your medical office during office hours or call Membership Services for nurse advice. In Portland, call 503-813-2000. For other areas, call 1-800-813-2000. For TTY, call 1-800-735-2900. For language interpretation services, call 1-800-324-8010. Select option 4 for medical advice.
When hospitalization isn’t needed
Kaiser Permanente emergency departments have nurse care coordinators to help when you need to return home safely or find another place for your needs, such as a skilled nursing facility or adult day care.
Care outside participating or select facilities
If you are a Kaiser Permanente member* and are not treated by a participating or select hospital, you or someone on your behalf must contact us once your condition is stable. Any care you get after you are stable (post-stabilization care) may not be covered, unless we approve it first.
In an emergency, a non-participating doctor may admit you to a non-participating hospital. In this case, you must notify us as soon as you reasonably can, or someone else can notify us for you. If you don’t, your hospital stay may not be fully covered. (This does not apply to Medicare members.) We may move you to a participating or select hospital when you are medically stable.
Care for non–Kaiser Permanente members
Kaiser Permanente emergency departments are open to everyone in the community. Under certain circumstances, patients requiring hospitalization may be transported to another hospital after they are medically screened and stabilized.
*References to “Kaiser Permanente members” or “members” include individuals covered under either a Kaiser Permanente health plan or an employer self-funded coverage plan administered through Kaiser Permanente.